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Treating customers respectfully is a crucial part of an employment service provider's role. When customers are treated disrespectfully, building a working relationship based on trust becomes impossible. Consequently, the customer loses an opportunity to transition to employment. Further, the provider loses the chance to help customers reach their employment goals and increase their impact on the field of disability employment services. This webinar will examine many crucial aspects of building and maintaining positive, professional customer relationships.
Objectives
Upon completion of this webinar, participants will be able to:
- Communicate with customers professionally, whether verbally in-person, via telephone, text, and/or phone.
- Actively listen to customers to help identify the customer's interests and find an employment opportunity that aligns with their interests and goals.
- Identify and avoid unprofessional behaviors, particularly breach of confidentiality.
- Create professional boundaries with customers.
About the presenter:
Steve McEvoy is a former NYC 7-12 general and special education social studies teacher from Teachers College Columbia University with an MA in education. He has a passion for teaching young adults with disabilities the necessary skills to succeed in the workplace in the face of discrimination they will encounter. Due to living with cerebral palsy and a determination to close the disability employment gap since 2012, Steve has worked as a Disability Employment Specialist. His work encompasses three areas:
- Teaching companies how/why hiring and marketing to people with disabilities increase profits. In 2016, Steve co-presented on the topic at Google's NYC headquarters. The presentation was simulcast to every Google office worldwide.
- Writing about subjects related to disability and employment.
- Helping people with and without disabilities reach their employment goals.
