Back to Home
Back to General
A 2019 Forbes article about customer experience statistics reported that, “Customers tell an average of nine people about a positive experience with a brand, but they tell 16 people about a negative experience.” Needless to say, poor customer service has a negative impact on the consumer experience, the businesses, the economy, and the employee. Providing a basic training for participants on how practicing quality customer service with colleagues and in client facing environments can help a person professionally and personally. As a result, participants are encouraged to learn not only several types of conditions in which customer relations may occur, but also the characteristics to provide quality interactions.
Objectives
Upon completion of this webinar, participants will be able to:
- Identify the several different types of civic responsibilities.
- Understand examples of duties connected to citizenship.
- Determine civic responsibilities that are required at different stages of life.
About the presenter:
Dr. Lakeiah Cheatham is an educator of 26 years with experience as a general and special education teacher, campus administrator, and EdTech professional learning leader. Continuous improvement of self and looking for opportunities to develop the lives of others using effective research-based teaching/learning practices is the best way to describe her. When she is not cultivating the minds of educators, students, and/or communities; time is well spent with her husband, children, and grandchildren.
