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This course is pre-approved for 1.5 hours of CRCC (Commission on Rehabilitation Counselor Certification) continuing education clock hours through 1/22/26!
Treating Customers respectfully is a crucial part of a TVR councilor’s role. When Customers are treated with disrespect, it becomes impossible to build a working relationship based on trust. Consequently, the Customer loses an opportunity to transition to employment. Further, TVR loses the opportunity to guide the Customers toward their employment goals and increase the number of employed Customers on a given TVR Counselor’s caseload. The webinar will be a bottom-up examination of all aspects of building and maintaining positive, professional customer relationships
Objectives
Upon completion of this webinar, participants will be able to
- Communicate with Customers professionally: Verbally in-person, via telephone, text, and phone.
- Actively listen to Customers to help identify what the Customer’s interests are and find an employment opportunity for the Customer that aligns with their interests and goals.
- Identify and avoid unprofessional behaviors, particularly breach of confidentiality.
- Create professional boundaries with Customers.
About the presenter:
Steve McEvoy is a Disability Employment Specialist working to close the disability employment gap with a comprehensive knowledge of the disability experience in the workplace based on 48 years living with cerebral palsy and learning disabilities. Thanks to hearing “no” constantly for employees, Steve founded McEvoy Access Consulting to teach companies and those who serve people with disabilities, how/why hiring people with disabilities is good business. In addition, Steve also guides people with and without disabilities to “you’re hired.” He also writes about subjects related to disability employment on LinkedIn. Since September 2020, Steve’s led 10 webinars for UNT WISE on: Networking/30-Second Pitch, LinkedIn, Dealing with Rejection Proactively, Transition Strategies for College/Highschool Grads with Disabilities, Employment Portfolios. Finally, Steve was a co-presenter at Google’s Accessibility Week 2016. Prior to his work in disability employment Steve was a 7-12 NYC General Ed /Special Ed social studies teacher. Steve received his MA in teaching from Teachers College Columbia University in 2008
